Refused by Consignee

The consignee or the broker has refused to accept the cargo at the destination warehouse, usually due to heavy damage, wrong merchandise, billing disputes, or delivery delays.

What Does DIS Mean in Air Cargo?

The status code DIS (representing Refused by Consignee) is a standard milestone defined by the IATA Cargo Interchange Message Procedures (Cargo-IMP). It serves as a key check-in event scanned by airline personnel or cargo terminal operators. Tracking this event provides shippers and logistics providers with end-to-end visibility, ensuring that transit connections, cargo transfer, and customs clearance proceed in an orderly manner.

What to Do Next? (Consignee Advice)

Carrier-Specific Naming Quirks

Although the IATA Cargo-IMP standard prescribes the status code DIS, different global airlines and cargo handlers often display this milestone under customized labels. Here is how major carriers translate it:

Lufthansa Cargo uses 'Consignee Refused Acceptance', FedEx labels it 'Delivery Refused by Recipient', and Qatar Airways displays 'Cargo Rejected'.

Typical Next Status Milestone

In the standard lifecycle of an air freight shipment, once the cargo passes through the Refused by Consignee (DIS) milestone, it is expected to transition into the following phase:

➡️ RET (Returned to Shipper) or HLD (Abandoned)